Shipping & Delivery Information | Firebox Models
Order Dispatch & Processing
We aim to process and dispatch all orders within 48 hours.
To ensure your high-detail models arrive safely and securely, all UK and international orders are shipped exclusively via Royal Mail because of their exceptional reliability and trusted tracking network.
📦 UK Shipping Rates
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Service: Royal Mail Tracked 48 (Delivered within 2 business days)
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Orders under £50: £2.95 Flat Rate
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Orders over £50: FREE Tracked Shipping
🌍 International Shipping Rates
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Service: FedEx & DHL (Tracked - Tax & Duty Pre-paid at checkout)
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Delivery Times: 3–5 business days to Europe | 6–7 business days for the Rest of the World
To support our global community with increased shipping costs, we use a 4-tiered shipping system that subsidizes postage costs on larger orders automatically at checkout:
📦 Bundle Your Models, Save on Shipping!
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The bigger the build, the bigger the savings!
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Spend £50+ ── Unlock 10% OFF your order
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Spend £70+ ── Unlock 13% OFF your order
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Spend £100+ ── Unlock 17% OFF your order
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Spend £150+ ── Unlock 20% OFF your order
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📋 Import Duties & Taxes: Local country rates apply and are fully calculated at checkout. Because rates vary by country, simply enter your shipping address during checkout to see your final, exact total.
No Hidden Fees: The price you see at checkout is guaranteed—there will be no unexpected import or customs fees upon delivery.
If you have any questions or run into any issues, please don't hesitate to reach out to our support team!
⚠️ Important International EU Shipping & Compliance Notice
🌐 🇪🇺 EU, EEA, and Northern Ireland Orders (GPSR Compliance)
Due to the General Product Safety Regulations (GPSR) introduced on 13th December 2024, we are currently unable to fulfil orders to the European Union (EU), European Economic Area (EEA), and Northern Ireland. Consequently, shipping to these regions is restricted at checkout.
As an independent small business, the financial requirement to appoint and maintain a mandatory third-party EU Authorised Representative is unfortunately unsustainable for us at this time. We are actively looking for a compliant, long-term solution. Until then, any orders placed from these regions will regrettably have to be cancelled and fully refunded. We sincerely apologize for any inconvenience caused to our European collectors. - If you sign up to our members email, you will be notified when this service is available!